In order to better serve you, and receive and respond to your inquiries and support requests in the organized and timely manner they deserve, Cybersalt has opened a help-desk. We have switched to this tool because too many support requests were falling between the cracks as they landed in a jumble through FaceBook Messenger, email, sms texts via phone, Skype and other ways.
Communicating back and forth via the help-desk is also very simple. When we respond to a support email you have sent, you can reply to that by email too. Just make sure your reply is above the special code line at the top of the email - don't worry, that line is very easy to see in any message you receive from us.
There is one small drawback to the use of this helpdesk. People copied, or "cc'd", on emails to support will not receive the replies the help-desk send. Only the person sending the support request will receive help-desk replies. It is up to the support initiator to keep others up to date on the progress and outcome of each request as per the requirements of their business or organization.
If you prefer or require email support in a team environment, we are happy to set up a monthly consulting package to meet your needs.