00:00 - Introduction & Giveaway Announcement
03:09 - Troubleshooting: Identifying the Issue
07:47 - Fixing the White Screen of Death
20:02 - Verifying the Fix & Restoring Settings
21:28 - Recap & Final Thoughts
Summary
Introduction to the White Screen of Death
Tim Davis introduces the livestream and discusses the "white screen of death" issue in Joomla, which occurs due to HTTP 500 server errors.
Understanding the 500 Server Error
Tim explains that a 500 server error can result in a blank white screen or an error message, making it difficult to diagnose the issue without proper error reporting.
Enabling Error Reporting in Joomla
Tim demonstrates how to enable development-level error reporting in Joomla's global configuration to reveal detailed error messages.
Identifying the Root Cause
After enabling error reporting, Tim identifies a specific error related to a missing VirtueMart file, which is causing the update process to fail.
Accessing the Backend for Troubleshooting
Tim shows how to access the backend of a Joomla site to troubleshoot issues, even if the frontend is displaying the white screen of death.
Removing Unnecessary Extensions
Tim uninstalls unused VirtueMart-related plugins and extensions to eliminate potential conflicts causing the error.
Manually Deleting Residual Files
Tim accesses the server via cPanel and manually deletes residual VirtueMart files that were still referenced during the update process.
Testing the Fix
After removing the problematic files, Tim tests the update process again, confirming that the issue is resolved.
Reverting Error Reporting to None
Tim emphasizes the importance of setting error reporting back to "none" after troubleshooting to avoid exposing sensitive information.
Conclusion and Final Tips
Tim wraps up the livestream by summarizing the steps to resolve the white screen of death and encourages viewers to like, share, and subscribe for more Joomla tips.
Final Wrap-Up:
This livestream provides a step-by-step guide to diagnosing and fixing the "white screen of death" in Joomla caused by HTTP 500 server errors. Tim Davis demonstrates how to enable error reporting, identify the root cause, and resolve the issue by removing conflicting extensions and residual files. The session is a valuable resource for Joomla users facing similar challenges.
Please send any feedback or bug reports or queries to;
Contact Tim Davis ►
Joomla Training Cohort ► https://cybersalt.com/jtc
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