In this live stream we discuss the balance between client rights and self-care in the Joomla World. We want to give our clients and users the best that they deserver, but at some point we can't do that if we don't care for ourselves.
00:00:00 - Intro, Sponsors & Interactions
00:02:51 - Topic Intro: Client Rights vs. Self-Care
00:04:01 - Website Ownership & Digital Assets
00:07:41 - Hosting & Backup Strategies (Akeeba, JetBackup, Risks)
00:18:49 - Support Access & Transparency for Clients
00:22:45 - Task Management Tools (ClickUp, RSForm)
00:33:46 - Billing for Disorganization & Delays
00:47:06 - Dealing with Difficult Clients Ethically
00:50:20 - Content Ownership & Moral Boundaries
01:02:50 - Ethical Dilemma: Controversial Clients
01:04:44 - Contracts & Legal Protections
01:19:28 - Lessons, Refunds & Handling Disputes
01:25:29 - Finalizing the Client Bill of Rights
01:30:07 - Publishing Plans & Wrap-Up
✅ Summary
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Intro & Framing the Topic
Tim Davis opens the livestream by introducing the theme of balancing client rights with personal and professional boundaries as a developer or agency. -
Client Ownership of Digital Assets
Emphasis on ensuring clients own their domains, hosting, and backups—critical to ethical and responsible web service. -
Hosting, Backups & Communication Tools
Discusses recommended tools (Akeeba, JetBackup) and stresses the importance of proper client communication using structured platforms like ClickUp and Userback. -
Taking Care of Yourself
Tim shares strategies like taking Sundays off and setting boundaries to prevent burnout while maintaining quality service. -
Transparent Support & Task Management
Advocates for giving clients backend access, avoiding jargon, and using forms for tracking work and requests efficiently. -
Billing for Disorganization & Enforcing Boundaries
Encourages charging for project delays caused by clients and shares the value of "firing" clients who are disrespectful or toxic. -
Avoiding Unethical Projects
Explores real scenarios where work was declined due to moral objections—highlighting the right to refuse based on ethics. -
Contracts & Scope Creep Protection
Contracts are essential—Tim and Michael stress the need for clear terms (deposits, timelines, limits) to prevent scope creep and disputes. -
Client Disputes & Refund Etiquette
Talks about past client conflicts and the importance of graceful exits, including when issuing refunds preserves reputation and peace. -
Wrap-Up: The Client Bill of Rights
Concludes with a draft framework of mutual expectations, thanks to contributors, and outlines future plans for publishing this guideline.
Please send any feedback or bug reports or queries to;
Contact Tim Davis ►
Joomla Training Cohort ► https://cybersalt.com/jtc
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